Refund Policy

Last updated: 18 September 2026

14 days on your first payment

If a Descles plan is not what you expected, email outreach@descles.com within 14 days of your first payment with the order reference from your receipt and we refund it in full. You do not have to justify it.

Subscriptions

Plans renew automatically until cancelled. You can cancel at any time, and you keep access until the end of the period you have paid for. Renewal payments are not refunded, but if a renewal catches you by surprise — you meant to cancel and did not — write to us within 14 days of the charge and we will refund it.

How it arrives

Refunds are issued by Waffo Pancake, our Merchant of Record, back to the payment method you used, and normally appear within 5–10 business days depending on your bank. You will get a confirmation from Waffo Pancake when the refund is issued.

What a refund does not cover

Model usage is billed to you by your own provider, under your agreement with them — we never charge for it and cannot refund it. Ask them. Cancelling a Descles plan does not cancel anything with your provider, and does not delete your workspace or your policy.

If something we run is broken

If the gateway or console fails in a way that loses your workspace data or blocks you from working, tell us: we will fix it and credit the time, whether or not you are inside the 14-day window. A feature listed as planned on the site is not something you bought — see the terms for the preview boundary.

Contact

outreach@descles.com — include your order reference and we will take it from there.