Refund Policy
Last updated: 27 September 2026
14 days on your first payment
If a Descles plan is not what you expected, email outreach@descles.com within 14 days of your first payment with the order reference from your receipt and we refund it in full. You do not have to justify it.
What you are buying
Descles sells governance for agents you already run — identity, budgets, tool-call policy, approvals and audit records — not model tokens. The test launch is free: 1000 governed requests, no card, and a key that expires after 30 days. A paid plan is a subscription; a request pack adds 25000 requests to the same workspace as a one-time purchase. Model usage is billed to you by your own provider, under your agreement with them, and we add no markup to it.
The free test launch
No payment is taken for the test launch, so there is nothing to cancel and nothing to refund. When the 1000 requests are used up or the key expires, the workspace is still there; buy a pack when you want it to keep going, and this policy applies from that first payment.
Subscriptions
Plans renew automatically until cancelled. You can cancel at any time, and you keep access until the end of the period you have paid for. Renewal payments are not refunded, but if a renewal catches you by surprise — you meant to cancel and did not — write to us within 14 days of the charge and we will refund it.
How it arrives
Refunds are issued by Waffo Pancake, our Merchant of Record, back to the payment method you used, and normally appear within 5–10 business days depending on your bank. You will get a confirmation from Waffo Pancake when the refund is issued.
What a refund does not cover
Model usage is billed to you by your own provider, under your agreement with them — we never charge for it and cannot refund it. Ask them. Cancelling a Descles plan does not cancel anything with your provider, and does not delete your workspace or your policy.
If something we run is broken
If the gateway or console fails in a way that loses your workspace data or blocks you from working, tell us: we will fix it and credit the time, whether or not you are inside the 14-day window. A feature listed as planned on the site is not something you bought — see the terms for the preview boundary.
If you are not sure whether you are covered
Two details on your receipt decide almost every case:
- The date of the charge. First payment, or a renewal you did not mean to keep: in both cases the window is 14 days from that date.
- The order reference Waffo Pancake issued. Put it in your email and we can find the payment immediately instead of asking you for it.
If you are still inside the free test launch, no payment has been taken, so there is nothing on this page to claim — write to us anyway if something is broken.
Where your receipt comes from
Waffo Pancake is the seller on your receipt and the party that takes the payment, so the refund travels back through them: they issue it and they confirm it. Their terms and privacy policy sit alongside this page, and your card details never reach us — Descles never sees them.
Contact
outreach@descles.com — include your order reference and we will take it from there.